1

BWC Group Co. according to quality management system ISO 9001:2015 takes care about Customer satisfaction to increase our products quality and improve our services. We will appreciate your opinion completing the Customer Experience Survey Questions, writing us your remarks and giving us suggestions how to reach higher level in our cooperation on mutual satisfaction.

1. Which department from BWC Group you cooperate with?pick one!
2. What’s your opinion about information accessibility of our products / services?
Bad Satisfying Good Excellent
ANSWER:
3. Please valuate fulfilling of our agreed arrangement obligations
Bad Satisfying Good Excellent
TECHNICAL:
COMMERCIAL:
DELIVERY TERMS:
4. What’s your experience in cooperation with our employees?
Bad Satisfying Good Excellent
TECHNICAL SKILLS:
COMMERCIAL SERVICES:
COMMUNICATION:
5. Do you receive offers / responses on inquiries / service instructions in expected or required time?
Never Rarely Generally on time Always
ANSWER:
6. Are you satisfied with price/quality ratio of our products/services?
NOCan be betterGenerally yes YES
ANSWER:
7. Please evaluate time of our reaction in case of complain:
Bad Can be better Generally as expectedExcellentNever had reclamation
ANSWER:
8. Please evaluate our products/services in last two years compared to previous years:
Worse Pretty much equalImprovedDefinitely better
ANSWER:
9. Please evaluate information indicator of our WEB page and our profile (www.bwc-bg.com):
BadSatisfyingGoodExcellent
TRANSPARENCY:
UTILITY:
10. Please evaluate BWC Group Co. position on the market comparing to competitive companies:
BadSatisfyingGoodThe leaders
ANSWER:
11. Would you recommend BWC Group with their products and services to your business partners?
NeverIn some casesIn most cases, yesAlways
ANSWER:

Thank you very much on your time!

keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right